In my April 24, 2020 announcement posted previously on our web site, I went through the chronology of the
Covid-19 regulations that had impacted the company over the previous 4-5 weeks and ended up by noting that the
company had reopened its office and warehouse operations — albeit on a skeleton basis. I had also indicated that
some of our suppliers had closed down temporarily, but had just reopened — in some cases at full production, in
other cases at a basic level of production. However, while most of our customers were still closed, a small
number of them were prepared to open their facilities and make arrangements to receive deliveries that we had
been holding. However, Ontario had remained completely shut down — and with minimal exceptions elsewhere, our
business has largely remained on hold in most areas of the country.
Over the past 2-3 weeks, things have begun to open up, particularly as it relates to our business in Western
Canada. Our customers there have begun making appointments to receive orders that were previously held. In
addition, many customers there have begun to issue new orders — such that operations in the west are beginning
to approach a normal level. As a result , we have now resumed full operations in Alberta and BC and we are
carrying out work in all areas of the company — office, customer service, warehousing, installation, etc..
Yesterday Ontario announced that students will not be returning to school until Sept — ending 8 weeks of
uncertainty as to the plans for the remainder of the 2019-2020 school year. With this decision behind us, it now
appears that most school districts and other public sector organizations can begin the process of planning their
operations for the next 3-4 months leading to the beginning of the 2020-2021 school year in September. We know
that many customers’ plans have been on hold over the past 8 weeks — but now hope that they can begin thinking
about what they will need for school opening in September. Our sales team, customer service team — backed up by
our design team — are waiting to provide help and guidance to your efforts
We have many orders in our warehouses or in our suppliers warehouses — waiting to be shipped to our warehouses
for delivery to the end user. We hope these can be released — and to maintain safe delivery protocols, we are
making all deliveries by appointment only. We know that many orders have been on hold and have not been released
as yet — we hope that they can now be released. Then, as the product gets manufactured and shipped from our
suppliers, we will be able to deliver over the summer. Our delivery and installation teams are available and
just waiting to schedule their work.
In addition, I would also like to ask our customers to look at their summer plans as they relate to the delivery
of products — both products previously on hold, or new orders yet to be placed. It is very likely that there
will be an even greater seasonality to the School furniture business this summer --- and we believe the
facilities will need to be more accessible throughout the summer if we are to get all products delivered before
September reopening. We cannot leave all deliveries to the last 2 weeks prior to September school opening--so
the only solution will be the ability to deliver throughout the summer on a “by appointment basis” --- our
logistics people are available to work with all customers to help make this happen.
One last point. Over the past 6 weeks, we have sourced a number of PPE products that our customers are seeking —
face masks, sneeze guards, acrylic, glass mobile dividers, to aid in self-distancing — if you have requirements
for these type of products, please contact our sales and customers service teams
Wishing all of you a lovely summer as the better weather returns. Above all — keep well and keep safe.
As always, if you have any questions please do not hesitate to contact one of us:
Customer service — Debbie Poole: firstname.lastname@example.org
General Information — Hart Sernick: email@example.com